FAQS

Lady Muse creates timeless essentials designed to make everyday dressing feel easy, effortless, and chic.

Our pieces are thoughtfully designed for comfort, versatility, and effortless styling — made for the days you don’t know what to wear, yet still want to look instantly put together.

You can refer to the size guide available on each product page.

If you need additional sizing assistance, feel free to contact our support team before placing your order.

To keep your pieces looking their best, we recommend hand washing or machine washing on a delicate cycle with cold water. Please refer to the care label attached to each garment for specific fabric care instructions.

Selected pieces may be restocked depending on demand and fabric availability. Follow our Instagram or subscribe to our newsletter for the latest restock announcements.

Currently, we only accept payments via Bank Transfer:

• BCA Transfer

Additional payment methods may become available in the future.

Please complete your bank transfer and confirm your payment within 24 hours of placing your order. Orders that remain unpaid after this timeframe will be automatically cancelled.

Please contact us within 1 hour after placing your order if you need to modify your shipping address.

Once the order has been processed or shipped, changes will no longer be possible.

Orders may only be cancelled before processing begins.

If you need assistance, please contact us as soon as possible after placing your order.

Lady Muse currently ships throughout Indonesia.

We currently ship using trusted courier partners:

• JNE
• SiCepat

Standard shipping usually takes around 2–5 business days within Indonesia, depending on your location and the selected courier service.

Please note that orders are not processed or shipped on Saturdays, Sundays, or public holidays.

Yes — we offer a free shipping subsidy of up to Rp15.000 across Indonesia for eligible orders.

Tracking your order is easy.

1. Order Confirmation Email

• Check your email after placing an order. Your tracking number will be sent once your order has shipped.

2. Account Dashboard

• Log into your account, go to “My Orders” and select your order to view tracking information.

3. Courier Tracking

• You may also use your tracking number directly on the courier’s official website.

Yes, returns or exchanges may be accepted within 7 days of receiving your order, depending on the condition and issue reported.

Items must be unworn, unwashed, and in their original condition with all tags and packaging attached.

To initiate a return, please contact our support team via email or WhatsApp with your Order ID and the reason for the return. Once approved, we will provide you with the shipping instructions.

We sincerely apologize if this happens! If you receive a damaged, defective, or incorrect item, please contact us immediately.

To help us resolve the issue faster, please include:

• Your order number
• Clear unboxing video and photos of the item/packaging

You can easily contact us through our Contact page, via email, or by messaging our official WhatsApp number.

We always do our best to respond as quickly as possible during business hours.

Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (WIB). We are closed on weekends and national public holidays.

If your question isn’t answered here, feel free to reach out to us directly, we’re always happy to help ✨

Contact Us.